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Our clients utilize PCAnywhere for their support issues. I’m running Vista – so when I tried to load our licensed client, I was swiftly met with an incompatibility message and the installer quit.

In visiting the Symantec site, they of course fixed the compatibility issue with an opgradering to version XNUMX. The snag? You have to pay $XNUMX for the upgrade. I have to have it, so I paid the $XNUMX. Paying $XNUMX for an application to simply work after you paid the initial licensing before is really enough to make you angry.

Now that I have XNUMX loaded up, I’m having tons of problems with it. The app appears to be running if I look in Task Manager, but the window is nowhere to be found. And if I do get the window up, it’s totally blank. I started researching the issue in the Symantec forums. One note I found was a great article on the Symantec Autofix program.

What kind of software company writes a program that fixes issues that affect their original program? I guess Symantec would be that company.

Hey Symantec: If you know what the problem is and how to fix it, put the fix in your original application!!!

After installing the Autofix program, PCAnywhere still continues to have issues. I cringe when I have to use any Symantec program… I’ve been writing about them for too long.

4 Kommentarer

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  2. 2

    If you are getting this consistently, try the following:

    – Launch sessioncontroller.exe – you will find this in the program install directory.
    - vent et par sekunder
    - dobbeltklik derefter og start pcAnywhere (winaw32.exe)

    Den tomme skærm skyldes pcanywhere-tidsindstilling og venter på, at sessioncontroller.exe starter.

    Dette er blevet rettet i 12.5 - i øjeblikket i Beta kl http://betanew.altiris.com/BetaProducts/PCAnywhere125Enterprise/tabid/148/Default.aspx

    -abhijit

    • 3

      Ok, fantastisk ... bortset fra at hver .5 opdatering (og nogle af .1 opdateringerne) er en separat produktlinje, der kræver et ekstra køb. For $ 200 (selv med rabat på $ 100 "opgradering") forventer jeg, at mit softwareprodukt fungerer uden for kassen uden problemer. Straks. Ikke efter at have ventet 6 måneder eller endda efter at have ventet på 30 MB opdateringer fra deres LiveUpdate-system ... som interessant nok kun ser en del af deres installerede software. Hvorfor opdaterer den ikke * alle * min Symantec-software på én gang i stedet for at kræve 7 forskellige LiveUpdate-forekomster for 7 separate produkter fra samme firma?

      Tilbage til min oprindelige forståelse ... hvorfor skulle jeg skulle betale ekstra for at erhverve, hvad der i det mindste skulle have været en patch frigivet til brugere af 12.1, nevermind 12.0 (som ikke fungerede på Vista)?

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